Frequently Asked Questions
Everything you need to know about your Napapijri experience.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery in real-time.
What is your return policy?
We offer free returns within 30 days of purchase. Items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund.
Are Napapijri products sustainable?
Sustainability is at our core. Many of our iconic products, such as the Circular Series, are 100% recyclable and made from recycled materials like Econyl regenerated nylon.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific options like Klarna and Apple Pay for a secure checkout experience.
How do I find the right size?
Each product page features a detailed 'Size Guide' button. We provide measurements for chest, waist, and hips to help you find the perfect fit for our jackets, hoodies, and trousers.
Do you offer international shipping?
Yes, we ship to a wide range of countries globally. Shipping costs and delivery times vary by destination and will be calculated automatically at checkout.